Refund & Cancellation Policy

This policy explains how cancellations and refunds work for services provided by Freight Flow Logistics GY.

Cancellations

You may request cancellation of a service before your shipment has been processed, consolidated, dispatched, or committed to a carrier. Once processing has begun, cancellation is not guaranteed.

Refunds

Approved refunds are limited to amounts you have actually paid for services that were not provided, or to correct billing errors, subject to our review.

Third-party charges already paid or owed to carriers, customs authorities, warehouses, payment providers or other parties may be non-refundable.

Approved refunds are processed within a reasonable period, subject to verification and the original payment method.

Billing disputes

Please raise billing disputes promptly and provide supporting documents if requested.

Lost or damaged packages

Claims for lost or damaged packages are handled separately under our Terms of Service and are not automatically treated as service-fee refunds.

Contact

Freight Flow Logistics GY, 58 Lime Street, Werk-en-Rust, Georgetown, Guyana. Email: support@freightflowlogisticsgy.com