Privacy Policy
Last updated: October 2026
This Privacy Policy explains how Freight Flow Logistics GY ("Freight Flow", "we", "us") collects, uses and shares personal information when you use our website and services.
Information we collect
- Account and profile information, such as your name, email address, phone number and addresses
- Shipment, tracking and package details, including package photos
- Invoices, payment records and payment proof uploads
- Support requests and messages you send us
- Operational and security logs, and device or browser data as applicable
How we use it
- To provide freight forwarding and logistics services
- To run and administer your account
- For billing and payment processing
- To provide customer support
- For security and fraud prevention
- For analytics to improve our services
- To comply with legal obligations
Who we share it with
We share information with service providers only as needed to operate our services. These may include hosting and database providers, carriers and warehouses, customs and logistics partners, communications providers, and analytics or advertising tools, including Meta Pixel where enabled. We do not sell personal information to advertisers. We may also disclose information where required by law.
Cookies and tracking
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our site is used. Where enabled, we use analytics and advertising tools such as Meta Pixel, which may set cookies to measure sign-ups and the effectiveness of our advertising. You can control or delete cookies through your browser settings.
Retention
We keep personal information for as long as reasonably necessary for service, legal, accounting, fraud-prevention, and operational purposes.
Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure.
Your rights
Depending on applicable law, you may have the right to access, correct or delete your personal information, or to object to certain uses. To make a request, contact us using the details below.
Changes
We may update this policy from time to time. Changes will be posted on this page with a new date.
Contact
Freight Flow Logistics GY, 58 Lime Street, Werk-en-Rust, Georgetown, Guyana. Email: support@freightflowlogisticsgy.com